Privacy Policy

This Privacy Policy explains how Alekta Ltd. (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website www.britishcoreparts.com (“Website”), place orders, request returns, or contact us. We are committed to protecting your privacy in accordance with Regulation (EU) 2016/679 (GDPR), Latvian Consumer Rights Protection Law, and other applicable laws. This policy is part of our Terms & Conditions and integrates with our cookie management via Complianz. Last updated: September 21, 2025.

1. Data Controller

  • Identity: Alekta Ltd., registered in Latvia, registration number 40103052439, VAT number LV40103052439, address: Aviacijas str. 35, LV-1057, Riga, Latvia.
  • Contact: Email: sale@britishcoreparts.com.

2. Data We Collect

We collect the following personal data:

  • Order and Payment Data: Name, billing/shipping address, email, phone number, payment details (e.g., credit card last four digits,) when you place an order.
  • Return Data: Information provided via our Return Request Form, including order number, item details, reason for return (e.g., withdrawal, defective, incorrect), and resolution preference.
  • Communication Data: Details from emails, phone calls, or inquiries sent to sale@britishcoreparts.com.
  • Website Usage Data: IP address, browser type, device information, and browsing activity, collected via cookies managed by Complianz (e.g., functional cookies for cart/checkout, analytics/marketing cookies with your consent).
  • Marketing Data: Email address and preferences if you opt in to newsletters or promotions.

3. Purposes and Legal Basis

We process your data for:

  • Order Processing and Delivery: To fulfill your order, ship goods via carriers (e.g., DHL, FedEx, DPD), and provide tracking (legal basis: contract, GDPR Article 6(1)(b)).
  • Returns and Refunds: To process returns or surcharge refunds for refurbishable units (e.g., alternators) via www.britishcoreparts.com/return-form (legal basis: contract, GDPR Article 6(1)(b)).
  • Customer Support: To respond to inquiries or complaints (legal basis: contract or legitimate interest, GDPR Article 6(1)(b, f)).
  • Legal Obligations: To comply with tax, accounting, or consumer protection laws (e.g., Latvian law, EU Directive 2011/83/EU) (legal basis: legal obligation, GDPR Article 6(1)(c)).
  • Marketing: To send newsletters or promotions, if you opt in (legal basis: consent, GDPR Article 6(1)(a)).
  • Website Functionality and Analytics: To ensure Website functionality (e.g., cart, checkout) and analyze usage via cookies managed by Complianz (e.g., Google Analytics, if enabled, with consent) (legal basis: consent or legitimate interest, GDPR Article 6(1)(a, f)).

4. Data Recipients

We share your data only as necessary:

  • Carriers: DHL, FedEx, DPD, etc., for delivery (name, address, phone number).
  • Payment Processors: Secure gateways (e.g., Stripe, PayPal) for transactions (payment details).
  • Suppliers: For processing returns of refurbishable units to confirm surcharge refunds (e.g., order number, item details).
  • Authorities: If required by law (e.g., tax authorities in Latvia).
  • Service Providers: Complianz for cookie management; hosting/CRM providers under GDPR-compliant agreements.
    We do not sell your data or share it for third-party marketing without your consent.

5. International Data Transfers

For non-EU/EEA deliveries, data (e.g., name, address) is shared with carriers (e.g., FedEx) in third countries. We ensure compliance with GDPR Chapter V through standard contractual clauses or adequacy decisions (e.g., EU-US Data Privacy Framework, if applicable). Contact us at sale@britishcoreparts.com for details on safeguards.

6. Data Retention

  • Order and Payment Data: Retained for 7 years to comply with Latvian tax/accounting laws.
  • Return Data: Retained for 2 years (EU/EEA, per legal guarantee under Directive 1999/44/EC) or 1 year (non-EU/EEA, per warranty).
  • Communication Data: Retained for 2 years or until you request erasure.
  • Marketing Data: Retained until you withdraw consent (e.g., unsubscribe from newsletters).
  • Website Usage Data: Retained as per our Cookie Policy, typically 1 year for analytics cookies, session duration for functional cookies.
    Data is deleted or anonymized after these periods unless required by law.

7. Your Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion (subject to legal obligations, e.g., tax records).
  • Restriction: Limit processing in certain cases.
  • Data Portability: Receive your data in a structured format.
  • Object: Oppose processing for marketing or legitimate interests.
  • Withdraw Consent: For marketing or non-essential cookies, with no effect on prior processing.
    To exercise these rights, email sale@britishcoreparts.com. We respond within 1 month (extendable for complex requests). You may lodge a complaint with the Latvian Data State Inspectorate (dvi.gov.lv) or your local data protection authority. EU/EEA residents may also use the ODR platform (ec.europa.eu/odr).

8. Data Security

We use:

  • SSL Encryption: For Website data transmission (https://www.britishcoreparts.com).
  • Secure Payment Gateways: PCI DSS-compliant processors (e.g., Stripe, PayPal).
  • Access Controls: To limit data access to authorized personnel.
  • Complianz: For secure cookie management and consent.
    We are not liable for unauthorized access beyond our reasonable control.

9. Cookies

We use cookies to ensure Website functionality (e.g., WooCommerce cart, checkout) and, with your consent via the Complianz cookie banner, for analytics (e.g., Google Analytics, if enabled) or marketing purposes. Typical cookies include:

  • Functional Cookies: woocommerce_cart_hash, woocommerce_items_in_cart (session-based, for cart/checkout).
  • Analytics Cookies: _ga, _gid (if Google Analytics is enabled, 1–2 years, with consent).
    Manage preferences via the cookie banner or at www.britishcoreparts.com/cookie-policy, which details all cookies detected by our Complianz Cookie Scanner.

10. Third-Party Links

The Website may link to third-party sites (e.g., DHL, PayPal). We are not responsible for their privacy practices. Review their policies before providing data.

11. Updates to This Policy

We may update this policy, with notice via the Website or email. Continued use constitutes acceptance. Check www.britishcoreparts.com/privacy-policy for the latest version.

12. Contact

For questions, complaints, or to exercise your rights, contact:

Address: Aviacijas str. 35, LV-1057, Riga, Latvia
EU/EEA residents may contact PTAC (ptac.gov.lv) or use the ODR platform (ec.europa.eu/odr).

Email: sale@britishcoreparts.com